Revenue Operations Senior Manager (Support & Services)

Join Pantheon, a leading webops platform, as a Revenue Operations Senior Manager. In this role, you will drive operational excellence across our Support and Professional Services organizations, building processes, systems, and reporting infrastructure to deliver consistent, scalable customer experiences. You will partner with leadership to define and operationalize delivery models, capacity planning, and resource allocation, while also managing and optimizing the Support and Services tech stack. Enjoy a flexible work environment, comprehensive health benefits, and opportunities for professional development.

• Construire les processus, les systèmes et l'infrastructure de reporting qui permettent aux équipes de services et de support de fournir des expériences client cohérentes et évolutives.
• Collaborer avec les dirigeants des services et du support pour définir et opérationnaliser les modèles de livraison, la planification des capacités et l'allocation des ressources.
• Diriger l'analyse des causes profondes des escalades de support, des lacunes dans la livraison des services et des frictions lors de l'intégration pour identifier les opportunités d'amélioration systémique.
• 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
• Strategic thinker who can balance long-term planning with hands-on execution
• Ability to synthesize complex data into clear recommendations and business narratives
• Excellent project management skills with experience driving cross-functional initiatives
• Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
• A hands-on ownership mindset
• Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans