Governance Client Success Specialist

Join ISS STOXX as a Governance Client Success Specialist, where you will be a subject matter expert on corporate governance data sets. Your focus will be on ensuring client satisfaction, developing relationships, and providing expertise on best practices and data methodology. You will also collaborate with internal teams and contribute to sales goals. A bachelor's degree and 3+ years of experience in corporate governance data or investment professionals are required.

• Assurer que le client comprend la gamme de produits et les cas d'utilisation disponibles, et les aider à répondre à leurs responsabilités d'investissement et de stewardship.
• Développer et renforcer les relations avec les clients, en les aidant à comprendre les meilleures pratiques d'utilisation, la méthodologie des données, et les autres caractéristiques clés des produits.
• Collaborer avec les équipes de vente et de RFP pour fournir une expertise en matière de données de gouvernance dans la réalisation des RFPs.
• Ability to work independently AND as part of cross functional teams
• Bachelor’s degree
• Outstanding writing, communication, and presentation skills
• Proficient in Excel
• Ability to understand key client needs, with a commercial orientation that helps identify sales opportunities
• Track record of success in client facing roles such as client service and/or sales
• 3+ years of work experience with either corporate governance data and/or experience working with investment professionals, particularly portfolio managers and analysts
• Strong project management/organizational/multi-tasking skills required
• Ability to quickly learn and adapt to new platforms and products
• Experience in analyzing data and understanding its underlying research methodology
• Experience in working successfully with internal IT, research, product, and operational teams to meet client objectives