Senior Customer Success Manager

Join CB Insights as a Senior Customer Success Manager, where you'll be embedded within the strategy of leading Corporate Strategy and Innovation groups. You'll maintain a portfolio of accounts, drive customer engagement, and collaborate with various teams to exceed customer expectations. This role requires at least 5 years of account management or customer success experience, strong problem-solving skills, and a passion for serving customers.

• Actively serve a portfolio of assigned strategic accounts to help customers achieve positive business outcomes through CB Insights’ software and services.
• Drive customer software engagement and development of power users across customer organizations, while owning and maintaining deep relationships with Economic Buyers and senior level contacts.
• Collaborate with CB Insights’ business development team to expand customer relationships, own the commercial requirements for renewals and growth, and effectively solve ad-hoc customer issues.
• At least 5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
• B.S. or B.A. in business management, finance, economics or similar study
• A commitment to exceed goals that is internal, constant & self-imposed
• Multi tasking down to a science; handling multiple accounts & assignments simultaneously
• Comfort with negotiation
• Strong problem solving & analytical skills; formulates solutions that deliver real business value
• Proficiency communicating data via Excel, Salesforce and other business intelligence tools
• Real passion for serving customers
• Ability to recognize and maximize new business opportunities
• Strong verbal/written communication & presentation skills; extraordinary listening skills
• Expertise with Excel and CRMs, preferably Salesforce
• The ability to establish credibility with key customer decision makers & influencers
• Validated results in prior role
• Desire to learn and maintain a point of view on the current landscape of technology trends especially GenAI