Associate Manager of Talent & Employee Relations

Join Studs, a rapidly growing piercing studio chain, as the Associate Manager of Talent & Employee Relations. In this role, you will be responsible for managing the administrative lifecycle of employee relations cases, coordinating learning and development initiatives, and supporting cross-functional coordination. You will play a crucial role in ensuring compliance and maintaining accurate documentation. This position offers a comprehensive benefits package, including discounts, health and wellness coverage, paid family leave, a flexible schedule, and opportunities for growth and development.

• Manage the full administrative lifecycle of Employee Relations cases, including intake logging, documentation tracking, and case closure.
• Coordinate the annual training calendar, including scheduling, logistics, facilitator preparation, and attendance tracking across studio and HQ populations.
• Partner with HR Ops on leave administration handoffs, ensuring payroll implications of LOAs are accurately communicated, documented, and tracked to resolution.
• Strong written communication: drafts clean, professional documentation without heavy editing rounds
• Prior exposure to leave administration, including FMLA, state-level paid sick leave, and ADA accommodation workflows; not required to be an expert, but must have prior hands-on experience
• Proven ability to manage multiple open workstreams simultaneously without losing detail, including active ER cases, LOA timelines, and training deadlines running in parallel
• Comfort operating in an environment where processes are still being built; this role will help write SOPs, not just follow them
• Experience with an HRIS and case management or project tracking tooling; ability to learn new systems quickly
• New York City or tri-state area based; available in-person at HQ (Nolita, Manhattan) at least 3 days per week
• Demonstrated documentation discipline: complete, accurate records kept consistently, not when prompted
• 2-4 years of HR, People Operations, or L&D coordination experience in a multi-unit retail, hospitality, or distributed workforce environment