Client Strategy (Enterprise)

Join Rogo as a Customer Success Manager for the EMEA region. In this role, you will own a portfolio of accounts, driving initial adoption, value realization, retention, and expansion. You will serve as the primary contact for enterprise clients, plan and run business reviews, manage the renewal process, monitor customer health, build success and account plans, and identify upsell opportunities. You should have a strong background in customer-facing roles, excellent communication skills, and a passion for AI, technology, and finance.

• Gérer un portefeuille de comptes de manière autonome, en conduisant l'adoption initiale, la réalisation de la valeur, la rétention et l'expansion.
• Servir de contact principal pour les clients d'entreprise, en adoptant une approche prescriptive et consultative.
• Surveiller l'adoption et les signaux de santé des clients, coordonner les escalades et prévenir le churn par un engagement proactif.
• Skilled in owning and managing customer relationships, including upsell and renewal conversations to maximize customer value
• Strong presentation and communication skills, whether impromptu on a whiteboard or using prepared presentations and demos
• Proven track record in analyzing customer performance metrics and delivering strategic recommendations to drive business outcomes and improve processes
• 2+ years of front-office experience at a top-tier investment bank, private equity firm, or hedge fund preferred
• Alternatively, 3+ years of experience in customer-facing roles, including customer success, account management, or related roles. Ideally within high-growth, enterprise financial technology companies that sell to investment banking, private equity, and/or other related high finance customers
• Extreme sense of ownership, including the ability to track and follow through on lots of competing work streams that require input from across the organization
• Confident communicator with strong strategic planning and relationship management skills, adept at engaging with and influencing stakeholders across all levels in real time
• Outstanding project management skills; extremely organized and detail-oriented
• You are curious. You find joy in learning about AI, technology, and finance
• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup
• Early experience at a hyper-growth startup
• You are ambitious. You have fun solving problems that others think are impossible
• Direct experience in finance, including banking, private equity, or similar roles
• You are collaborative, organized, thoughtful, and kind
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity
• High-volume client-facing experience within the AI space