Customer Support Specialist (EMEA)

Join Rogo, a fast-growing startup in the finance and AI industry, as our first Customer Support Specialist for the EMEA region. In this role, you will provide exceptional support to our clients through chat and email, diagnose root causes of issues, and contribute to operational efficiency. You will work collaboratively with various teams and have the opportunity to influence the future of our support team. Ideal candidates have 1+ years of experience in customer support, a passion for delivering a best-in-class customer experience, and thrive in fast-paced environments.

• Assurer un support client de haute qualité par le biais de chat et d'e-mail, en répondant rapidement aux demandes et en respectant les SLA.
• Collaborer avec les équipes internes pour identifier les causes profondes des problèmes et fournir des solutions claires, tout en contribuant à l'efficacité opérationnelle.
• Participer à l'amélioration continue des processus et à l'automatisation, en fournissant des retours d'expérience pour informer les améliorations du produit.
• Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues
• Excellent verbal and written communication skills with a keen eye for detail
• Excitement and interest to stay up-to-date and interested within the financial and AI markets
• 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment
• A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence
• Analytical mindset with experience using data to inform operational decisions
• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup
• You are ambitious. You have fun solving problems that others think are impossible
• Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity
• You are curious. You find joy in learning about AI, technology, and finance
• You are collaborative, organized, thoughtful, and kind