Customer Success Manager

Join Tracksuit as a Brand Champion, where you'll be the trusted partner for a portfolio of brands, helping them maximize the value of their brand health data. Your responsibilities will include onboarding and activating customers, leading quarterly check-ins, spotting risks early, translating feedback into actionable insights, and maintaining accurate health and forecasts. You'll build real relationships with CMOs, Heads of Marketing, founders, and marketers, and continuously improve the customer experience. Success in this role will be measured by achieving growth targets, documenting success plans, and providing valuable customer insights.

• Onboard and activate customers by setting clear success plans and ensuring they achieve first value quickly.
• Lead Quarterly Check-Ins to tie product usage to outcomes, spot risks early, and drive expansion.
• Translate customer feedback into actionable insights for Product & Marketing, and continuously improve the customer experience.
• Excellent written & verbal comms across exec, user and technical audiences
• Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace)
• Data-literate and product-curious; comfortable guiding conversations with dashboards
• 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
• Our flavour of High Care + High Performance: kind, organised, ambitious, team-first
• Brand & marketing fluency—you get why brand matters and how to prove it
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes