Account Management Lead (SMB)

Join Plaid, a company dedicated to unlocking financial freedom for everyone. As the SMB Account Management Lead, you will manage and grow the SMB customer base, set the vision and strategy for long-term partnerships, and lead a team of account managers. You will collaborate cross-functionally to build solutions that drive growth for customers and your team. This is a high-paced, cross-functional role that requires strong analytical skills, outstanding communication skills, and a proven track record of success in account management.

• Gestionar y hacer crecer la base de clientes de pequeñas y medianas empresas (SMB), estableciendo la visión y la estrategia para construir asociaciones a largo plazo.
• Liderar un equipo de gerentes de cuentas que trabajan con algunos de los clientes SMB más dinámicos de Plaid, colaborando de manera transversal con equipos de producto y comercialización.
• Reclutar, contratar y desarrollar un equipo de gestión de cuentas de clase mundial para apoyar a los clientes SMB de más rápido crecimiento y cumplir con los objetivos de ingresos.
• Proven track record of success driving revenue through account management at a technology company, working with SMB or financial services organizations as clients
• Strong ability to articulate technical and financial value propositions – internally for cross-functional collaboration and externally to customers, including executive audiences
• Outstanding communication skills to drive internal alignment and results
• Strong analytical skills to understand customer trends at scale
• Ability to build relationships with internal and external stakeholders
• Experience in both new customer acquisition and install-base account management, preferably in a hyper-growth environment
• Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development
• 8+ years of experience, ideally 3+ years managing a revenue-driving team
• We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!