Business Operations

Join Plaid's BizOps team, a small group of high-impact problem solvers focused on addressing the company's most pressing business issues. In this role, you will partner with leaders across Product and GTM, working on strategic and operational initiatives that directly impact customers, partners, and the company's P&L. You will own foundational operating rhythms, build dashboards and metrics, and partner on product strategy topics. The ideal candidate has 6-11 years of experience in management consulting, investment banking, or operating roles, and is comfortable with ambiguity and high levels of autonomy.

• Driving the strategic and operational agenda for a Product or GTM organization, and the cross-functional initiatives that come with it.
• Owning foundational operating rhythms, including monthly business reports, QBRs, OKRs and KPIs, executive reporting, and evolving them as the business scales.
• Building out dashboards, metrics, and success measures that give leadership visibility and enable data-driven decisions.
• Familiarity with AI tools and agents to accelerate workflows is a plus
• 6–11 years in management consulting, investment banking, and/or operating roles (BizOps, Strategy & Ops, Finance)
• Comfort with ambiguity and a high degree of autonomy in prioritizing what matters most
• Knowledge of SQL and Tableau preferred
• Ability to build relationships at all levels and drive cross-functional consensus
• Experience in fintech, payments, or high-growth SaaS preferred
• We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!