Technical Account Manager (Financial Institution Partnerships)

Join Plaid, a leading fintech company, as a Technical Account Manager. In this role, you will be responsible for managing complex relationships with financial institutions and fintechs, driving technical strategies, and executing on integration roadmaps. You will collaborate with various cross-functional teams and serve as the primary technical expert for Plaid's offerings. This position offers competitive pay, comprehensive health benefits, and a vibrant work environment.

• Lead the technical strategy and roadmap with financial institutions and fintechs, identifying key areas of improvement for all enterprise API integrations.
• Collaborate with Partnership Managers and cross-functional teams to develop the integration roadmap and execute on strategies to drive priorities.
• Establish and own external relationships with multiple levels of technical stakeholders, validating and documenting their technical needs, business objectives, and metrics.
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
• 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined
• Ability to work under pressure, deadlines and navigate unexpected roadblocks
• Have a deep / thorough understanding of APIs, databases, system infrastructures, and architecture
• Experience managing external relationships independently and building / executing technical strategies to make partners/clients successful with new technologies
• Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner
• We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!