Technical Account Manager (FinTech)

Join Plaid, a leading FinTech company, as a Technical Account Manager. In this strategic, high-impact role, you will be responsible for the long-term technical success of innovative FinTech companies, influencing how millions of users experience financial connectivity. You will be a product expert, advocate for your customers internally, and work in partnership with Account Managers and cross-functional teams. This position offers competitive pay, comprehensive health benefits, and a vibrant office environment.

• Assurer le succès technique à long terme de clients innovants dans le secteur FinTech, en influençant l'expérience des utilisateurs.
• Être l'expert produit des offres de Plaid, en gérant plusieurs relations clients simultanément et en restant à jour sur les améliorations technologiques.
• Travailler en partenariat avec les responsables de compte et d'autres équipes pour concevoir et exécuter des stratégies techniques qui aident les clients à atteindre leurs objectifs.
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner
• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
• Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines. Experience influencing technical decision-makers and building trusted relationships with stakeholders at all levels, including C-suite
• Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
• Have a deep understanding of APIs, databases, system infrastructures, and architecture
• Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
• Experience with tools like Postman, SQL, and monitoring/logging dashboards a plus
• Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
• We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!