Technical Account Manager (Territory, Partnerships)

Join Plaid as a Technical Account Manager, where you'll play a crucial role in customer success by providing technical guidance and support. You'll collaborate with Partner Account Managers, assist customers with integration reviews and troubleshooting, and act as a technical expert on Plaid's products. This position offers a vibrant work environment, competitive pay, comprehensive health benefits, and various lifestyle perks.

• Collaborate with Partner Account Managers to drive technical engagement and assist customers with integration reviews, troubleshooting, and best practices.
• Manage inbound requests from customers, providing technical guidance and support to optimize their use of Plaid products.
• Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance while maintaining a strong understanding of Plaid’s API and system architecture.
• Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
• A customer-first mindset with a passion for solving technical challenges efficiently
• Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
• Ability to work cross-functionally to ensure customers receive the best possible experience
• Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non-technical audiences
• Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined. Experience working in a Partnerships function is strongly preferred
• We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!