Engagement Manager

Join Gong's Professional Services team as an Engagement Manager, where you will be responsible for managing the entire engagement lifecycle for our most strategic accounts. You will lead all aspects of implementations for Enterprise Gong customers, manage multiple projects, conduct meetings, execute discovery workshops, and provide regular communications to leadership and customers. You will also partner with Sales & Customer Success, identify and mitigate engagement risks, and contribute to the Gong implementation methodology.

• Manage the entire engagement lifecycle for customers, including project kickoffs, workshops, testing, go-lives, risk management, and overall project management.
• Lead all aspects of implementations for Enterprise Gong customers, ensuring projects are delivered on time, within scope, and meet customer expectations.
• Conduct and coordinate meetings, execute discovery workshops, and provide regular communications to leadership, project teams, and customers.
• Understand business and organizational complexity at large strategic firms
• Understanding and experience in sales strategy
• Proven ability to influence change within customer organizations
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually
• Excellent instincts and ability to interface at a senior level with ease
• Strong CRM experience or knowledge (<Salesforce.com> or Dynamics preferred)
• 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus
• Experience with SaaS applications that support Enterprise business processes
• Bachelor's Degree
• 4+ years of professional consulting experience, preferably in Enterprise software
• Excellent communication, interpersonal skills, and eloquent writing skills
• Attention to detail and ability to prioritize and plan effectively
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering
• Willingness to travel