Director of Product Management (Marketing Agent)

Join Jobber, a leading software platform for service-based businesses. As the Director of Product Management, you will own the vision and execution of Jobber's Marketing Agent, an AI-driven product that acts as a dedicated marketing resource for service providers. You will lead a team of Product Managers, set the direction, and drive outcomes across a portfolio with real commercial weight. This is a unique opportunity to shape the future of AI in the service industry and make a significant impact on small businesses.

• Full ownership of Jobber's Marketing Agent product, from vision to execution, including defining what responsible AI action looks like in a context where getting it wrong costs a small business real money.
• Leading a team of Product Managers, setting the direction, and driving outcomes across a portfolio with real commercial weight, including review management, online presence, AI-generated campaigns, lead capture, and reputation tools.
• Collaborating closely with cross-functional teams, including Engineering, Design, Analytics, and GTM, to ensure successful product development and launch, and aligning a cross-functional team around a direction.
• The person we're looking for will have genuine opinions about the multi-year vision for this product, the credibility to align a cross-functional team around a direction, and the judgment to make hard calls in a space where the playbook doesn't fully exist yet
• You have strong commercial judgment. You can connect product strategy to customer value and business outcomes, and you've owned metrics that mattered
• You understand SMB customers. Not just their workflows, but their constraints. What "saving time" actually means when you're running payroll, managing a crew, and trying to grow at the same time
• You can take incomplete data, emerging patterns, and undefined baselines and turn them into clear decisions. You're honest about uncertainty and direct about your reasoning
• You've built and shipped an AI-native product where the intelligence is central to the value, not a layer on top of it. You understand what it means to define quality when the output is non-deterministic and the stakes are real
• You've led and developed teams of 5 or more Product Managers. You know how to build a strong product culture, not just manage a portfolio
• You've led through genuine ambiguity and know how to make hard calls without defaulting to lower standards or cutting scope too early
• You have 8 or more years of product management experience, including direct ownership of commercial outcomes in a SaaS environment. MarTech or CRM experience is helpful. Experience in vertical SaaS and serving SMBs matters more