Fintech Operations Lead

Join Jobber, a fast-growing fintech company that is building the financial backbone for field service businesses. As the Fintech Operations Lead, you will own two critical pillars of our fintech business: bookkeeping operations and capital operations. You will be responsible for building and leading the operational foundation for Jobber's bookkeeping product and running the operational backbone of Jobber's lending products. This is a rare opportunity to build from the ground up in a high-growth fintech environment.

• Lead the operational foundation for Jobber's bookkeeping product, including customer support, issue escalation, and vendor support.
• Run the operational backbone of Jobber's lending products, covering the end-to-end lifecycle of merchant loan activity.
• Build and own the reporting that gives leadership real-time visibility into capital performance and bookkeeping health.
• Flexibility and the ability to thrive in ambiguity are key—the fintech space is constantly changing, and we're looking for someone who can lead through that change while keeping a team grounded and high-performing
• We're looking for a self-starter who sets the standard through their own work, cultivates relationships, and is genuinely energized by turning complex operational problems into clean, repeatable systems
• You have a bias toward action, data and automation, you're comfortable with AI tools, you know how to hold multiple workstreams without anything slipping through the cracks. You can work cross functionally
• Bachelor's degree in a relevant field (Business, Finance or similar) is required. Advanced certifications or degrees add bonus points
• A data-first mindset with practical SQL/Python or analytics skills and comfort building and interpreting operational dashboards
• Strong working knowledge of compliance operations including KYC/KYB, AML/ATF, and PCI DSS, ideally across both Canada and the US
• Familiarity with operational tooling such as Jira, Asana, Salesforce etc
• Familiarity with lending or capital products and how loan disbursement, repayment, and delinquency workflows operate in practice
• Hands-on experience with bookkeeping or financial operations, including reconciliation and close collaboration with Finance on ledger accuracy
• Familiarity with credit risk management, being comfortable with concepts such as credit exposure, probability of default, loss at default etc
• A willingness to possibly lead people in the future as the business grows
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Demonstrated ability to build policy, process, and controls from scratch in a fast-moving environment
• A genuine track record of using AI tools to improve output and operational efficiency, and enthusiasm for pushing this further