Key Account Manager

Join Jobber, a leading software company dedicated to helping small businesses succeed. As a Key Account Manager, you will be responsible for managing a portfolio of high-value accounts, driving retention, growing payment processing volume, and expanding the value customers receive from Jobber. You will act as a trusted business advisor, conducting regular business reviews and strategic planning sessions with key clients. This is an exciting opportunity to make a significant impact on the company's revenue and your own career growth.

• Gérer un portefeuille d'environ 300 comptes à forte valeur, en se concentrant sur la rétention des clients, la croissance du volume de paiement brut (GPV) et la vente incitative.
• Établir des relations consultatives approfondies avec les clients clés, agir en tant que partenaire stratégique et non simplement comme un point de contact.
• Collaborer avec d'autres départements au sein de Jobber pour garantir une expérience client fluide et cohérente.
• You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP's specific situation and tailoring your approach accordingly
• We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career
• Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
• Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months
• Experience working with or in the home services industry (Nice To Have)
• Strong analytical and problem-solving skills
• Proficiency with the challenger sales methodology
• Ability to work independently and as part of a team
• Excellent communication, presentation, and negotiation skills
• Client-focused consultative mindset
• Familiarity with Jobber's products and services