Senior Business Data Scientist (Marketing)

Join Jobber as a Senior Business Data Scientist in Marketing. In this individual contributor leadership role, you will partner closely with business leaders and cross-functional teams to analyze customer behavior, business performance, and growth opportunities. You will lead high-impact analytical work across the customer journey, shape analytical roadmaps, mentor analysts, and ensure analytics work translates into better decisions.

• Act as a strategic thought partner and internal consultant to stakeholders across one or more high-priority Customer Analytics domains, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.
• Lead high-impact analytical work across the customer journey, including funnel performance, customer segmentation, conversion, engagement, product usage, retention, expansion, operational effectiveness, and long-term value.
• Collaborate closely with teams across Jobber, including Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, Data Science, and relevant go-to-market or customer-facing teams.
• Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes
• Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands
• A deep understanding of SaaS business models and customer journey metrics, such as funnel performance, conversion, activation, engagement, retention, expansion, monetization, customer quality, and customer value
• Strong experience in B2B SaaS, marketplace, fintech, revenue, growth, product, customer, or go-to-market analytics
• Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics
• A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights
• Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a fast-moving environment
• Demonstrated ability to mentor analysts, lead through influence, and operate as a senior individual contributor owning one or more business domains
• Experience with Python, dbt, Snowflake, Salesforce or other CRM/customer systems, data modelling, and productionized analytics workflows is a strong asset
• Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives
• Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and validate analytical logic with confidence
• Practical fluency with AI-assisted analytics workflows, with the judgment to use AI responsibly, validate outputs, and own the quality of the final work
• Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, influence priorities, and guide leaders toward better decisions
• Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work
• Be proactive and resourceful, with a bias for action. You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently
• Be excited about the future of analytics. You see AI, automation, and self-serve not just as productivity tools, but as opportunities to redesign how analytics teams create impact
• Lead without authority. You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority
• Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights
• Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies
• Be comfortable making trade-offs visible. You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized