Regional Vice President of Priority Support Engineering (EMEA)

Join Snowflake, a leading cloud data platform, as the Regional Vice President of Priority Support Engineering (EMEA). In this role, you will maintain relationships with customers, sales leadership, solutions engineering, delivery teams, operations teams, and key partners. You will be accountable for customer satisfaction, retention, and successful post-sales delivery of paid support engagements. You will lead the regional Designated Support Engineer (DSE) team and drive the go-to-market motion for paid support in the assigned region. This is an AI-native role that requires a strong background in enterprise customer-facing roles and experience in the data warehousing, data management, analytics, AI, and/or cloud computing space.

• Maintaining relationships with customers, sales leadership, and key partners to sustain KPIs across multiple disciplines.
• Leading the regional Designated Support Engineer (DSE) team to deliver Priority Support and scale as the paid support portfolio expands.
• Building deep technical and executive relationships with strategic customers to ensure paid support programs serve current and future workloads.
• Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product
• Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies
• Comfortable with Salesforce or other leading CRM tools
• Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook)
• Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space
• Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review
• 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers
• Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences
• Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one
• Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions
• Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle)
• Strong program, project, and process management skills