About The Role

Join Protex AI as an Enterprise Client Strategist, where you'll be a trusted advisor and strategic coordinator for our enterprise clients. You'll guide clients through their journey with Protex AI, from late-stage sales to rollout, adoption, expansion, and ongoing optimization. This role requires strong relationship management, project coordination, and commercial awareness. You'll work closely with various teams, including sales, implementation, support, product, marketing, and engineering, to deliver a unified and high-impact client experience.

Guiding enterprise clients through their journey with Protex AI, from late-stage sales through rollout, adoption, expansion, and ongoing optimization.
Building trusted relationships with both site-level operators and executive stakeholders, translating client goals into platform strategies and action plans.
Driving rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
Proven track record owning enterprise accounts with measurable retention and expansion results
Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority
Executive presence and clear communication that builds trust across clients and internal leadership
Experience influencing adoption and net revenue retention across a portfolio
Confident navigating SaaS platforms and guiding clients on usage strategy
Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders
EHS, manufacturing, or facility operations background is a strong plus
5+ years in client success, account management, or program delivery in B2B SaaS
Experience with AI, computer vision, or safety technology is a bonus
You're curious, empathetic, and comfortable navigating ambiguity across complex organizations

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