Customer Success Enablement Manager

Join our team as a Customer Success Enablement Manager, where you will drive the success of our customer success teams and enhance communication among sales and other customer-facing teams. You will analyze the current environment, develop and implement training programs, and identify opportunities for workflow enhancements. Additionally, you will oversee the onboarding process for new hires, lead change management initiatives, and support new product introductions. This role offers a start-up culture, open PTO, growth opportunities, and comprehensive benefits.

• Analyzing the current environment and developing, delivering, and implementing training programs, resources, and tools for Customer Success teams.
• Partnering with Customer Success/Sales leadership and cross-functional teams to develop business plans and represent Customer Success/Sales in strategic initiatives.
• Identifying and leading opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration.
• Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments
• 8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology
• Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Demonstrated ability to identify, design and deliver effective customer success/sales training programs
• Strong Salesforce, MEDDPICC and PlanHat experience
• Ability to analyze data and derive actionable insights
• Excellent written and verbal communications, and presentation skills
• Strong organizational and project management skills
• Strong understanding of customer success/sales processes, methodologies and best practices