Product Manager (Mobile & Customer Portal)

Join Hippo, a fast-growing insurtech company, as a Product Manager for our Mobile App and Customer Portal. In this role, you will own the end-to-end policyholder journey, be the voice of the customer, drive a data-informed roadmap, and collaborate closely with design and engineering teams. You will have the opportunity to make a significant impact on the customer experience and contribute to the growth of the company.

• Own the end-to-end policyholder journey, mapping and optimizing every touchpoint from onboarding to renewal across mobile apps and customer portal.
• Run frequent customer interviews and analyze CSAT and NPS data to surface insights, setting a high bar for quality and championing the policyholder perspective in every product decision.
• Drive a data-informed roadmap by defining success metrics tied to business outcomes, using analytics tools to uncover behavioral insights, inform experimentation, and prioritize investments.
• Customer empathy. You listen before you build. You have a track record of conducting customer research and translating what you hear into product decisions
• Collaborative spirit. You earn trust by doing great work and making people around you better. You're a genuine team player with design, engineering, and cross-functional partners
• Strong analytical instincts. You're comfortable defining metrics, building measurement plans, and using data to tell a story. You connect product success to business outcomes
• End-to-end product experience. You've owned a product from concept through launch and iteration, ideally a consumer-facing digital product with a multi-step user journey
• 3+ years of experience in product management, including full ownership of the product backlog and leading the end-to-end software development lifecycle in collaboration with a team of at least four engineers, delivering impactful and user-focused solutions
• Clear, confident communication. You write and speak with precision. You can translate complex strategies into clear narratives for any audience, from engineers to senior executives, and you know how to drive alignment across teams with different priorities
• Design sensibility. You have a strong eye for good UX and can articulate why something works or doesn't. You hold a high bar for craft and know how to be a true partner to your UX counterpart
• Experimentation fluency. You know how to design a valid A/B test, interpret results without overclaiming, and build a testing cadence into your process
• Bachelor’s degree in Business, Finance/Accounting, Computer Science, or a related field
• High agency. You take ownership of hard problems and move forward without waiting for perfect information
• Growth or lifecycle marketing collaboration. You've partnered with lifecycle or growth teams to build triggered messaging, re-engagement flows, or renewal campaigns
• Familiarity with support and CX tooling. You've worked alongside customer support teams and understand how product decisions affect ticket volume and agent experience
• Consumer product experience. You've owned a high-traffic, user-facing digital product end to end. Bonus points if that includes native mobile app experience across iOS and Android
• Insurance or fintech experience. You understand regulated industries and the trust that comes with handling someone's most important financial decisions