Senior Product Manager (AI Platform)

Join Smartsheet as a Senior Product Manager II in the Applied AI organization. You will own the product roadmap for the AI platform, bridging the AI Platform engineering team with data engineering and product feature teams. Your responsibilities will include defining and driving strategy and execution for model serving, agent orchestration, and AI monetization. You will also build the AI governance and responsible AI layer, define the AI admin experience, and ensure quality and observability in AI features.

• Own the product roadmap for the AI platform, defining and driving strategy and execution for model serving, agent orchestration, and infrastructure.
• Bridge the AI platform engineering team and product feature teams, ensuring agent capabilities are governed, discoverable, and consistently delivered.
• Own AI monetization as a product surface, mapping agent activity to consumption-based AI credits and ensuring logging infrastructure supports that mapping.
• Demonstrated experience with responsible AI frameworks -- governance policy, agent access controls, audit logging, or enterprise AI compliance (preferred)
• Deep fluency in AI/ML concepts -- agent and sub-agent architectures, orchestration, tool use, prompt engineering, and quality measurement
• Track record of shipping enterprise software from inception to launch with measurable business impact
• Familiarity with data and ML platforms, particularly Databricks (Delta Lake, Unity Catalog, MLflow) or equivalent lakehouse environments (strongly preferred)
• 8+ years of product management experience with technically complex platforms, ideally in enterprise SaaS
• Experience building or managing evaluation and quality infrastructure for AI or ML systems, including reading traces and eval runs to form your own opinion on technical tradeoffs (strongly preferred)
• Comfort operating in high-ambiguity environments with significant autonomy and the ability to influence without authority across engineering, security, legal, and executive stakeholders