Service Delivery Representative (German Speaking)

Join NQC, a leading provider of supply chain risk management solutions, as a German-speaking Service Delivery Representative. In this role, you will support suppliers using NQC's platforms and web-based products, ensuring a high level of service delivery and compliance analysis. You will work Monday to Friday, 08:00 - 16:00, and enjoy a range of benefits including life assurance, health cash plan, private pension scheme, and annual leave that increases with service.

• Provide professional support to NQC Ltd. external users, taking ownership of designated targets set by the team leader.
• Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
• Manage your schedule with the wider team to avoid interruption of user support, following established workflows and processes for handling user inquiries.
• Fluency in German, both written and verbal
• Knowledge of and experience in a support centre or customer contact centre
• Effective time management and organisation
• Experience of providing audit or compliance services to customers is highly desirable
• Ability to deal with a workload which may include conflicting demands on time
• IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems
• Effective interpersonal skills, with the ability to develop good working relationships with people at all levels
• Communicates and receives ideas, views and information to achieve understanding
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
• Is consistently motivated, committed and able to perform duties in all situations
• Plans and prioritises activities and resources to maximise performance and minimise errors
• Thinks creatively and embraces opportunities for change