Client Success Manager (Labor & Multi Employer Funds)

Join Virta, a leading healthcare company focused on reversing type 2 diabetes. As a Client Success Manager, you will manage a portfolio of labor funds, unions, and multi-employer health plans, serving as the primary point of contact and trusted advisor for customer stakeholders. You will lead business reviews, build relationships with key stakeholders, and partner cross-functionally to solve customer challenges. This remote-first position offers flexible work hours, comprehensive health insurance, paid parental leave, and more.

• Gérer un portefeuille de fonds de travail, de syndicats et de régimes de santé multi-employeurs, en tant que point de contact principal et conseiller de confiance pour les parties prenantes des clients.
• Diriger des examens commerciaux axés sur l'engagement, les résultats, le retour sur investissement et la valeur à long terme, en identifiant les risques de rétention et les opportunités de croissance.
• Développer une compréhension approfondie des produits et services de Virta, établir des relations avec les parties prenantes internes clés et participer aux réunions avec les clients.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency
• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role
• Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences
• Ability to manage multiple priorities while navigating complex customer environments
• Strong relationship-building and communication skills