About The Role

Join Virta, a company dedicated to transforming the lives of individuals with type 2 diabetes. As a Senior Client Success Manager, you will have a direct impact on people's lives by helping our clients bring life-changing care to their members. You will manage relationships with forward-thinking plan sponsors, drive exceptional satisfaction and retention, and shape how Virta scales its impact. This remote-first position offers flexible work hours, comprehensive health insurance, paid parental leave, and more.

Gérer le cycle de vie client de manière proactive, en assurant la satisfaction et la fidélisation.
Préparer et livrer des revues d'affaires persuasives, en utilisant des données cliniques et des analyses de ROI.
Agir en tant que conseiller consultatif pour les clients, en menant des discussions d'expansion et en identifiant les besoins évolutifs.
Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI
Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes
Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately
6–8 years of experience in customer success, consulting, or client-facing account management roles
Thrives in a fast-paced, high-growth, and evolving environment
Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits
Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings
Skilled relationship builder who earns trust with senior client and cross-functional partners
Experience presenting strategic and financial value to HR, benefits, and consultant audiences
Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations

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