About The Role

Join our team as a Customer Engineer, where you'll be the technical backbone of our customer relationships. You'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and ensure they get real value from our platform. You'll also serve as the critical link between customers and the product team, providing valuable feedback and insights. This role requires strong technical foundations, excellent communication skills, and a passion for problem-solving.

Provide front-line technical support to engineering teams using Ampersand, answering questions and troubleshooting live.
Support customer onboarding from a technical perspective, from initial setup through a working implementation.
Act as a thought partner and extended team member to customers, providing expert knowledge of the product.
A pattern-recognition instinct — you notice recurring problems and surface them proactively
Clear communication across a range of audiences — junior engineer to VP of Engineering
Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus
You dive into code and logs; you don't stop at the surface of a problem
Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
You distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue

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