Principal Project Manager

Join OpenGov as a Principal Project Manager, a senior individual contributor role within the Professional Services organization. You will own and drive delivery across enterprise-scale, multi-product government software implementations. Your expertise in matrix program management, delivery governance, and change enablement will be crucial in structuring ambiguous engagements, establishing accountability frameworks, and maintaining delivery momentum. You will serve as the primary program-level point of accountability for client executives, navigate complex client political environments, and deliver structured, executive-ready program communications. Additionally, you will define and enforce go-live readiness criteria, proactively identify risks, and lead root-cause analysis on delivery issues. This role offers the opportunity to work from anywhere, unlimited vacation, world-class healthcare, and professional development.

• Assurer la livraison de programmes complexes d'implémentation de logiciels gouvernementaux, en coordonnant les équipes de livraison interfonctionnelles.
• Établir et maintenir des structures de gouvernance de programme, définir et gérer les limites de portée, et identifier les déclencheurs de changement.
• Servir de point de contact principal pour les clients, naviguer dans des environnements politiques complexes et fournir des communications structurées aux parties prenantes.
• This role is designed for a seasoned practitioner who can manage programs of the highest complexity, multi-department, multi-stakeholder, cross-functional deployments spanning concurrent workstreams, without requiring people-management authority
• The ideal candidate who pairs technical implementation mastery with sharp strategic instincts
• The ideal candidate brings both the technical command to navigate complex SaaS implementations and the strategic acumen to align stakeholders at every level—from operational leads to C-suite champions
• They possess the range to manage day-to-day project governance, direct complex go-live reviews, and confidently advise executive leadership on program risk
• Minimum of 8 years of progressive program and project management experience in a SaaS environment, with demonstrated ownership of enterprise-scale implementations
• Demonstrated experience with complex governmental clients or equivalent regulated/public sector environments; understanding of procurement constraints, multi-department governance, and executive sponsor dynamics is strongly preferred
• Prior experience supporting or developing Statement of Work language, change order rationale, and commercial framing in partnership with sales or PS leadership
• Proven track record managing multi-product, multi-stakeholder programs simultaneously coordinating across implementation, product, engineering, and sales functions without direct authority over those teams
• Strong technical aptitude for complex SaaS platforms and enterprise deployment methodology, including configuration management, data migration oversight, and integration coordination
• Proficiency with project and program management tooling and CRM platforms
• Ability to evaluate cross-system dependencies, resource constraints, and scope variables and translate findings into clear risk mitigation plans and actionable program decisions
• Fluency in portfolio-level forecasting, resource capacity planning, and delivery margin awareness
• Six Sigma Green Belt or Black Belt preferred; experience applying process improvement methodology to delivery operations and implementation quality is a strong differentiator
• Prosci, CCMP, or equivalent Change Management certification preferred
• Strong knowledge and practical application of PMBOK, Agile, and hybrid delivery frameworks
• Skilled at translating technical delivery complexity into clear, accessible narrative for non-technical client stakeholders and executive sponsors
• Demonstrated ability to influence without authority, aligning cross-functional teams, managing competing priorities, and driving accountability across matrix environments using structured recommendations and sound judgment
• PMP certification strongly preferred; Scrum Master (CSM or PSM) or SAFe Agile certification accepted as equivalent or supplementary
• Exceptional written and verbal communication skills; proven ability to produce executive-ready documentation (status briefs, steering committee materials, escalation memos) and present program health to C-suite stakeholders with confidence
• Willingness to travel to client sites for discovery sessions, steering committee meetings, go-live support, and executive relationship management
• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the responsibilities above
• This is an individual contributor role with significant cross-functional influence; people management experience is not required, though mentorship capability is expected