Customer Success Manager

Join Standard Metrics as a Customer Success Manager, where you'll be responsible for the complete post-sales lifecycle of our customers. You'll cultivate long-term relationships, drive platform utilization, and own renewals and upsells. This is a remote-first position with a range of benefits, including unlimited PTO, medical coverage, and a retirement plan.

• Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users.
• Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal.
• Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption.
• Experience presenting to C-level executives and an ability to influence internal and external decision-makers
• Strong executive presence and ability to successfully navigate all levels of customer organizations
• Experience managing and closing renewals and upsells
• Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities
• Passion for technology, startups, entrepreneurship, and/or venture capital is a plus
• Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
• Ability to work in a high-growth environment with a willingness to tackle projects and work independently
• 2+ years of relevant experience in a client-facing role, ideally within customer success or account management