Lifecycle Marketing Associate

Join Modern Animal as a Lifecycle Marketing Associate, where you'll support the execution of our lifecycle and retention strategies across various platforms. You'll be responsible for executing email, SMS, and push campaigns, optimizing member journeys, managing review programs, and assisting with reporting. This role is perfect for someone detail-oriented, organized, and eager to grow in lifecycle marketing and member experience. Benefits include a 401k savings plan, free membership for your pets, excellent medical coverage, flexible time off, and access to mental health services.

• Support the execution of Modern Animal’s lifecycle and retention strategies across CRM, review platforms, and broader retention initiatives.
• Execute email, SMS, and push campaigns across the member lifecycle (onboarding, engagement, retention) and build and QA campaigns within CRM platforms.
• Monitor review trends and assist in surfacing insights to inform clinic-level improvements, while partnering cross-functionally to ensure timely responses and escalation tracking.
• This is an ideal role for someone highly detail-oriented, organized, and eager to grow within lifecycle marketing and member experience
• 1–3 years of experience in marketing, CRM, lifecycle, or customer experience
• Strong organizational and communication skills
• Experience with CRM tools (e.g., Braze, Iterable, HubSpot) is a plus
• Strong attention to detail and ability to manage multiple workstreams simultaneously
• Comfort working with data; able to pull insights and spot trends