Director of Communications

Join Relay, a high-growth fintech company, as the Director of Communications. In this builder role, you'll be responsible for shaping Relay's external and internal communications, managing media strategy, press coverage, executive thought leadership, and reactive communications. You'll report directly to the VP of Marketing and work closely with the executive team. This is an opportunity to make a significant impact in a fast-paced environment.

• Own Relay’s earned media presence end-to-end—media strategy, press coverage, executive thought leadership, and reactive comms.
• Lead the relationship with our PR agency, setting the strategic agenda, driving accountability on coverage outcomes, and ensuring the partnership is pulling in the same direction as internal priorities.
• Build and manage a proactive media program—expanding relationships with reporters covering fintech, SMB, and entrepreneurship beats, pitching stories before they need to be pitched.
• You have 8+ years in communications, PR, or corporate affairs roles, with meaningful experience at a high-growth SaaS, fintech, or consumer brand
• You’re comfortable being the only one in the room who owns this function, which means you’re low-ego about doing the work while being high-conviction about the strategy
• You’re a strategic operator who can build systems and processes, not just campaigns—you know what a mature comms function looks like and can run toward it from scratch
• You have strong executive communications chops: you’ve written for a CEO, shaped a founder’s public presence, and know how to coach someone who’s brilliant but not naturally a media personality
• You’re a skilled writer with a high editorial bar—you can cut through jargon, write for a small business owner, and tell a financial product story without making it sound like a financial product
• You’ve owned a media program before—you have reporter relationships you built yourself, coverage wins you drove personally, and a clear theory of what makes a story land
• You’ve worked in a regulated or compliance-adjacent environment and know how to get the legal team to yes without losing the headline
• You have experience working with brands that serve small business owners or self-employed professionals
• You have a public POV on communications, media, or brand—newsletter, talks, a LinkedIn presence people actually follow
• You’ve navigated a major brand moment under pressure: a funding round, a product controversy, a category-defining campaign
• You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you
• Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you
• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks
• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering
• You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar
• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself
• You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement
• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward
• Why Relay Might Be the Perfect Fit For You: