About The Role

Join our team as a Customer Solutions Associate, where you'll be the frontline of customer experience, owning support requests from intake through resolution. You'll identify root causes, improve internal systems, and contribute to a more scalable support function. This role offers a path to take on more strategic customer-facing responsibilities over time.

Act as the frontline owner of customer issues, taking full responsibility from initial inquiry through resolution.
Solve customers’ most pressing problems by identifying root causes, not just addressing surface-level symptoms.
Collaborate with Product and Engineering to escalate and resolve bugs, and advocate for long-term fixes.
Attention to detail and organization
Clear, concise communication
Technical curiosity and systems thinking
Customer empathy and strong problem-solving ability
Ability to identify patterns and drive continuous improvement
Strong written and verbal communication skills with a customer-first mindset
Experience with AI-enabled support tools or automation systems
Experience working with and owning ticketing systems (Intercom, Zendesk, Salesforce, or similar)
2 to 6 years of experience in solution architect, customer success, or technical support roles
Highly organized with the ability to manage multiple priorities in a fast-paced, start-up environment
Proven ability to troubleshoot issues and explain solutions clearly
Experience supporting SaaS or data-driven platforms
Familiarity with APIs, integrations, or data workflows
Exposure to real estate, MLS systems, or adjacent industries
Analytical mindset with experience identifying trends from customer data

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