About The Role

Join our team as an Onsite IT Support Technician. In this role, you will be responsible for ensuring the efficient running and maintenance of various IT systems, providing effective solutions for software and hardware issues, and responding to user inquiries. You will also be responsible for documenting technical issues and solutions, enabling end users through training and education, and providing support for meeting room equipment and network cabling. Fluency in German and English is required, along with two or more years of relevant experience.

Assurer le bon fonctionnement et la maintenance des systèmes informatiques, en inspectant, priorisant et maintenant les systèmes.
Fournir des solutions efficaces pour les problèmes logiciels et matériels, en répondant aux demandes des utilisateurs et en les guidant.
Enregistrer les problèmes techniques et les solutions dans le système de gestion des connaissances, et mettre à jour les articles de connaissance.
Fluency in German (C1) and English
Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc
Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Stock management (incoming & outgoing IT goods)
Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Handling of ServiceNow tickets
How-to assistance of End User assigned IT devices and software
Two or more years of relevant experience
End user training and education

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