Customer Success Manager (Mid Market/Enterprise)

Join Nooks as a Customer Success Manager, where you'll ensure mid-market and enterprise customers maximize their value from our solutions. You'll develop strong relationships with key stakeholders, guide them through the customer journey, and focus on maximizing customer value for successful renewals and expansions. This role requires a self-starter with experience in customer onboarding and support, data analytics, and B2B SaaS CSM experience. Enjoy comprehensive health insurance, unlimited paid time off, parental leave, and more.

• Gérer un portefeuille d'environ 20 comptes de taille intermédiaire et d'entreprise, en maximisant l'impact et la valeur de Nooks pour les utilisateurs, les parties prenantes et leur entreprise.
• Assurer l'intégration des nouveaux clients, en veillant à une intégration transparente de Nooks dans leurs processus de vente.
• Développer et maintenir des relations multi-niveaux pour garantir une compréhension approfondie des objectifs commerciaux du client.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Please note if you are PST we will require 3x/week in our San Francisco office
• 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo