Account Manager

Join Voyado, a leading customer experience platform, as an Account Manager. In this role, you will build long-term customer relationships, drive commercial growth, and manage a portfolio of international retail and e-commerce customers. You will collaborate closely with various teams, lead strategy workshops, and act as a trusted advisor for your customers. Ideal candidates have experience in account management, sales, or customer success, and are comfortable navigating complex customer relationships.

• By building and maintaining long-term relationships with customers and C-level stakeholders, driving upsell, cross-sell, and retention initiatives across your customer portfolio, and leading strategy workshops, commercial discussions, and contract negotiations.
• You likely have experience working with SaaS products and understand the complexity of modern tech ecosystems and integrations. You’re comfortable navigating commercial dialogues while also understanding the operational side of customer success
• We believe you’re someone who enjoys combining relationship-building with commercial ownership. You’re curious, structured, solution-oriented, and comfortable operating in a fast-paced environment where prioritization is key
• Have strong time management and prioritization skills
• Enjoy working both strategically and operationally
• Are comfortable managing complex customer relationships and multiple stakeholders
• Have worked in Account Management, Sales, Customer Success, Partner Management, or another commercial role
• Are commercially driven while maintaining a customer-centric mindset
• Are curious, proactive, and eager to learn
• Have experience within SaaS, retail, e-commerce, CRM, or customer experience-related industries
• Experience with tools such as Salesforce, Gong, and Power BI is a plus
• Professional fluency in English is required. Swedish and/or Dutch is considered an advantage