Lead Solution Success Manager (Platform & Emerging)

Join Workiva as a Lead Solution Success Manager, where you will bridge the gap between platform capabilities and strategic customer value. Your core mission will be to accelerate customer time to value by designing and executing scalable adoption and value realization programs. You will guide customers along their maturity journey, provide technical enablement to Customer Success Managers, and influence the product roadmap. This role will focus on Platform and Emerging Solutions.

• Accelerate customer time to value by designing and executing scalable adoption and value realization programs.
• Act as a key internal advisor to navigate complex customer challenges and opportunities, ensuring customers connect platform execution to their business strategy.
• Lead the design and delivery of one-to-many enablement programs, such as expert-led office hours and targeted content, to address customer needs at scale.
• 6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager)
• Undergraduate degree or equivalent experience in a technical, business, or related field
• Track record of creating and delivering technical training content
• A passionate, tenacious self-starter who is driven to achieve long-term customer value and exhibits a high level of comfort working in ambiguity
• Proven track record in designing and leading scalable enablement programs or digital transformation initiatives
• Exceptional executive communication skills (written and verbal) with the ability to influence cross-functional stakeholders across CPX, Sales, Product, and Engineering