Implementation Engineer

Join Barracuda Networks as an Onboarding Engineer, a key technical contributor to the Customer Success Team. In this role, you will deliver advanced technical implementations, act as a technical escalation point, mentor peers, troubleshoot complex configurations, and develop best-practice technical solutions. You will collaborate with various teams, perform technical risk assessments, support the development of self-service content, monitor metrics, and provide insights to boost velocity, adoption, and satisfaction.

• Deliver implementations and integrations for Barracuda security products, leading advanced and technically-focused Professional Services and Onboarding engagements.
• Support the design and development of scalable experiences that accelerate time-to-value and deliver measurable business outcomes, collaborating with Customer Success, Sales, and Product teams.
• Mentor and cross-train other staff members, acting as a technical escalation point within the Customer Success team, troubleshooting complex configurations.
• Excellent written and verbal communication; comfortable presenting to executives and technical stakeholders
• Deep knowledge of email security (threat detection, phishing, ransomware) and networking fundamentals and security architectures (routing, switching, VPNs, firewalls, TLS, IAM, zero-trust, etc.)
• Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field; advanced degree or relevant certifications (e.g., CCNA/CCNP, CISSP, CISM, AWS/Azure/GCP certifications) a plus
• Experience with command line as well as log review and analysis to pinpoint issues
• Global, cross-functional collaboration
• Proven ability to translate product features into business outcomes; strong communication skills
• KPI literacy (time-to-value, adoption, CSAT/NPS); content/playbook development experience
• Strong leadership and mentorship skills; ability to supervise and develop junior engineers, and to act as a technical escalation authority
• 5+ years of experience in security software implementation, network architecture, and complex customer deployments; hands-on experience with Barracuda security products is a plus