Sales Renewals Representative

Join our team as a Sales Renewals Representative, where you will be responsible for executing strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. You will manage a specific territory, conduct outbound calls and emails to inform customers of their upcoming renewals, create and provide proposals, and use Salesforce CRM to document all customer activity. You will also collaborate with various teams to ensure customer satisfaction and achieve monthly/quarterly revenue targets.

• Responsable de la gestion des renouvellements de contrats pour un territoire spécifique, en assurant un taux de clôture élevé.
• Effectuer des appels et des e-mails sortants pour informer les clients de leurs renouvellements à venir et des options de renouvellement.
• Utiliser le système CRM Salesforce pour documenter toutes les activités des clients, gérer le pipeline et prévoir les ventes.
• A passion for collaboration and a basic understanding of the Internet security technology
• A self-starter, high energy and results oriented
• Team oriented with ability to succeed
• Excellent customer service and communication skills
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
• Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment
• Highly organized, able to prioritize and have good time management skills
• Able to track information accurately and have a strong attention to detail