Forward Deployed Engineer (Ops)

Join Taktile, a rapidly growing company in the AI and tech industry. As a Forward Deployed Engineer (Ops), you will assist customers in resolving technical challenges after their initial onboarding. You will work closely with Taktile's Engineering, Product, and Customer Success Teams to ensure customers derive maximum value from the platform. This role requires proficiency in Python and SQL, strong analytical skills, and a customer-centric mindset.

• Develop a deep understanding of the Taktile platform and the value it can unlock for customers, and support post-onboarding customers with technical problems and product inquiries.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
• You are curious and customer-centric, caring deeply about the Taktile platform experience
• You are open to a hybrid work model and can work from our NYC office at least three days per week
• You are proficient in Python and SQL
• You enjoy solving technical problems and finding innovative solutions to customer issues
• You have strong analytical skills and a hands-on mentality
• You have strong knowledge of APIs and data formats such as JSON and XML
• You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment
• You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers)
• You collaborate effectively with peers across Engineering, Product, and Customer Success
• You are familiar with AI concepts including prompt engineering, large language models, and AI Agents
• You have a proven ability to navigate, query, and interpret complex systems and application logs
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours
• You communicate confidently in Portuguese (to support our Brazil clients)
• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply