Forward Deployed Engineer (Ops)

Join Taktile, a rapidly growing company empowering financial institutions to become AI-native organizations. As a Forward Deployed Engineer (Ops), you will assist customers in resolving technical challenges after their initial onboarding, work closely with Taktile's Engineering, Product, and Customer Success Teams, and leverage AI to create reusable collateral and best practices. You should have a strong knowledge of APIs, data formats, and AI concepts, as well as proficiency in Python and SQL.

• Develop a deep understanding of the Taktile platform and the value it can unlock for customers, and support post-onboarding customers with technical problems and product inquiries.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
• If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here
• You have strong knowledge of APIs and data formats such as JSON and XML
• You are familiar with AI concepts including prompt engineering, large language models, and AI Agents
• You are open to a hybrid work model and can work from our NYC office at least three days per week
• You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers)
• You are proficient in Python and SQL
• You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment
• You have strong analytical skills and a hands-on mentality
• You are curious and customer-centric, caring deeply about the Taktile platform experience
• You enjoy solving technical problems and finding innovative solutions to customer issues
• You collaborate effectively with peers across Engineering, Product, and Customer Success
• You have a proven ability to navigate, query, and interpret complex systems and application logs
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours
• You communicate confidently in Portuguese (to support our Brazil clients)