IT Application Support Officer

Join our IT Application Support team, where you'll provide application support to internal users, contribute to IT projects, and implement new solutions. You'll have access to top-notch training and career development, work on cutting-edge projects, and build your professional network. Your responsibilities will include centralizing and analyzing technical issues, providing daily assistance to internal users, diagnosing and resolving application incidents, prioritizing and escalating incidents, and participating in projects to implement new solutions.

• Centraliser, analyser et documenter les problèmes techniques ; produire et maintenir des procédures et de la documentation.
• Fournir une assistance quotidienne aux utilisateurs internes sur des applications transversales dans un environnement hybride Windows/Linux.
• Diagnostiquer et résoudre les incidents d'application (analyse des journaux, redémarrages de services, fichiers de configuration).

Profile description

• Bachelor’s degree in Computer Science or a related field (or equivalent experience)
• Minimum 5 years’ experience in an operational IT team (support / production / operations).
• Hands-on experience in application support and troubleshooting (logs, services, configuration).
• Experience supporting applications running on premises and in the cloud.
• Experience working with both Windows and Linux environments.
• Good understanding of ITIL processes (Incident Management, Problem Management, Knowledge Management).
• Curious, flexible, and rigorous, with a strong team spirit and comfortable working independently.
• Proactive, able to drive automation and continuous improvement initiatives.
• Basic SQL knowledge for querying and troubleshooting.
• English and French: mandatory