About The Role

Ensure system and process requirements for all of client services are set up within customer SLA’s and internally agreed targets
Manually schedule all warrant requests from supplier / agent in accordance with their request and SLA
Manually schedule emergency warrant requests from suppliers within SLA
Manually loading new booking requests files for physical warrants into dedicated systems.
Generate/Load Remote disconnection / reconnection process in line with suppliers SLA’s
Generate accurate weekly report to suppliers/agents, reflective of planned bookings
Provide support and information to the Client field team while on site, ensuring field team are provided with all the necessary information to successfully carry out the work required.
Support with internal / external reporting and ad-hoc needs.
Support with busy mailbox, general processing including supplier movements and cancellations.

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Executives-Back-End / Blended / Customer Service-Email Chat Voice