Implementation Manager (SMB)

Join Qualia as an Implementation Manager (SMB) and be the main point of contact for customers during their first 50-90 days of their journey. You will drive the implementation process, provide a roadmap, and ensure a smooth transition to Qualia. This role requires a blend of customer service mentality and results-driven focus. You will manage a high volume of customers, become a Qualia software expert, and work closely with customers' GMs and CSMs. Benefits include medical, dental, and vision plans, competitive salary and equity, flexible schedules, customized workstations, unlimited learning opportunities, and daily catered lunches.

• Responsable de la satisfaction des clients en fournissant un support technique exemplaire pendant les premières étapes de leur parcours.
• Gestion d'un volume élevé de clients pendant la période d'implémentation, en veillant à ce qu'ils respectent le calendrier requis.
• Collaboration étroite avec les directeurs généraux et les responsables de la réussite client pour aligner les objectifs stratégiques.
• Strong team player but still a self-starter
• Ability to get into the weeds and solve problems independently
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
• Strong communication skills interdepartmentally and with customers
• Experience with Salesforce or other CRM/Project Management tools preferred
• Thrive in a multi-tasking environment and can adjust priorities on the fly
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Technically fluent and curious
• At least 2-3 years experience in a relevant customer-facing role