Recoveries Operations Auditor

Join Enova, a leading financial technology company, as a Recoveries Operations Auditor. In this role, you will oversee audits of third-party collection agencies, law firms, and the internal recovery team to ensure compliance with the FDCPA and other regulatory requirements. You will evaluate operational processes, inventory management, and collection practices through onsite and offsite audits. Additionally, you will monitor key controls and compliance areas, provide oversight and recommendations to strengthen operational performance and regulatory compliance, and collaborate with Compliance and Operations teams. This is a hybrid role with in-office work required Tuesday through Thursday and remote flexibility on Mondays and Fridays.

• Conduct quarterly onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess performance, operational processes, and regulatory compliance.
• Review call recordings, written communications, and outbound collection activity (letters, emails, dialing, SMS, prerecorded messages, chat) to ensure compliance with the FDCPA and other applicable laws.
• Identify deficiencies or non-compliant activities, document findings, and partner with agencies to implement corrective actions.
• Experience in collections training, quality assurance, reporting or compliance preferred
• 5–7 years of experience in collections operations, vendor management, or dialer strategy
• Proficiency in Microsoft Office and Google Suite
• Ability to identify audit findings, escalate issues appropriately, and manage relationships with agency or law firm leadership in a professional and assertive manner
• Proven ability to manage complex projects through their entire lifecycle, from initial scoping to final delivery
• Strong written and verbal communication skills with the ability to collaborate across departments
• Bachelor’s degree in Business or equivalent experience in collections at a creditor, lender, or collection agency/debt buyer