IT Technical Program Manager

Join Zipline, a leader in autonomous logistics, as an IT Technical Program Manager. In this role, you will be responsible for end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches. You will coordinate cross-functionally with various departments, drive vendor performance, and ensure solutions are supportable and secure. This position requires a strong delivery bias, experience in managing technical programs, and a background in IT infrastructure or distributed operations.

• Assurer la livraison des programmes informatiques de bout en bout pour les ouvertures de bureaux/sites, les déménagements, les améliorations des installations et les lancements de technologies de bureau.
• Créer et gérer l'intake IT, la priorisation, la planification de la capacité et la cadence du portefeuille utilisée par la direction informatique pour s'engager sur les délais et les compromis.
• Coordonner de manière transversale avec les installations, l'immobilier, la construction, le lieu de travail, la sécurité, les finances, les personnes, les opérations sur le terrain et les fournisseurs externes pour aligner les horaires, les délais de commande et les portes opérationnelles.
• Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains sufficient to partner with engineering and vendors on tradeoffs and design decisions
• Demonstrated experience operating in environments with on-site field operations or safety/regulatory constraints (aviation, manufacturing, healthcare, logistics preferred). Knowledge of how IT readiness impacts operational safety or launch cadence is required
• Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times and construction milestones in IT schedules
• Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes (shareable examples such as reduced rework, improved SLA compliance, or improved launch cadence required in interviews)
• Strong delivery bias: experience owning escalation decisions, vendor remediation, and delivering against hard deadlines; comfortable with occasional off-hours coordination for site launches or incident response
• Tools & methods: experience with project and service tools (e.g., Jira, ServiceNow, Smartsheet) and program artifacts (risk registers, decision logs, readiness checklists). PMP, PgMP, or equivalent delivery certification is a plus
• 5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations