Quality Manager (Maintenance Operations)

Join Zipline, a pioneering company in the drone delivery industry. As a Quality Manager for Maintenance Operations, you will be responsible for building and implementing a comprehensive maintenance quality management system. This hands-on role requires strong analytical skills, technical expertise, and the ability to influence cross-functional teams. You will work closely with technicians and operational teams, travel to maintenance sites, and drive continuous improvement initiatives.

• Construire un système d'exploitation qui garantit que les réparations de maintenance sont cohérentes, mesurables et efficaces.
• Définir les métriques et les mécanismes de révision qui rendent la qualité de la maintenance visible; utiliser les données de santé de la flotte, de fiabilité, de répétition des pannes et d'enregistrement de maintenance.
• Diriger le travail de non-conformité et d'action corrective de bout en bout, de la containment et de l'analyse des causes profondes à la propriété de l'action, aux vérifications d'efficacité.
• Strong knowledge of root-cause analysis and structured problem-solving methodologies, including 5 Whys, fishbone analysis, 8D, and fault-tree analysis
• Strong field credibility and technical curiosity, with the ability to understand complex mechanical, electrical, or electromechanical systems, ask insightful questions, and challenge assumptions
• Do you thrive on honing in a process to perfection?
• Identifying gaps, seeking root causes, and delivering solutions?
• Proven track record of influencing cross-functional teams, driving organizational change, and maintaining high quality standards without creating unnecessary process or bureaucracy
• Do you enjoy work that is varied in nature?
• Willingness to travel to maintenance sites and work directly with technicians and operational teams
• Strong expertise in audits, nonconformance management, root-cause analysis, corrective actions, change control, and effectiveness verification
• 3–7 years of experience in maintenance quality, operational quality, reliability, field service, or a related discipline supporting complex, field-deployed hardware
• Excellent program management skills, including assigning ownership, managing competing priorities and risks, escalating issues appropriately, and ensuring timely completion of action items
• Proficiency in SQL and data analysis and visualization tools such as Python, Tableau, Looker, Power BI, or ThoughtSpot
• Demonstrated analytical ability to define meaningful performance metrics, work with imperfect operational data, distinguish isolated defects from systemic issues, and validate the effectiveness of corrective actions
• Are you analytical, inquisitive, resourceful, and keen to build something new?
• Success requires strong systems thinking, practical judgment, and the ability to influence teams through evidence and trust
• Experience leveraging AI tools to advance data analysis and visualization, develop low-code user interfaces and tools, and synthesize information
• Experience leading continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Working knowledge of quality standards such as ISO 9001, AS9100, or similar regulated quality frameworks