Partner Success Manager (Northeast)

Join TheGuarantors as a Partner Success Manager for the Northeast region. In this role, you will be responsible for training, account management, and driving revenue through the use of our products. You will provide world-class customer service, monitor our B2C referral pipeline, and facilitate the closing of deals. You will also partner with Account Executives and Account Managers to strategize on accounts, meet or exceed assigned quotas and KPIs, and collect customer feedback. This position offers the flexibility of remote work, opportunities for impact within a fast-growing company, and a comprehensive benefits package.

• Support clients by providing training, account management, and driving revenue through the use of our products.
• Conduct in-person and virtual presentations, train clients on our platform, and ensure full understanding of our services.
• Monitor our B2C referral pipeline, facilitate the closing of deals, and partner with Account Executives and Account Managers to strategize on accounts.
• You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
• You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You have strong networking skills and able to connect with clients at events and on-site
• You have 3+ years in a training or account management role
• You are based in NYC and familiar with NYC multifamily real estate
• You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
• Experience with Hubspot or other CRM
• Prior experience in leasing, property management, or brokerage
• 3+ years in the multifamily industry