Product Operations Manager (AI Voice)

Join our team as a Product Operations Manager for AI Voice. In this role, you will be responsible for coordinating the end-to-end rollout and go-live for Voice AI, driving adoption, running experiments, and owning the measurement framework. You will work closely with Product, Engineering, and Go-To-Market teams to ensure the success of the product. This position offers flexible working hours, health insurance from day one, training and career development, and a travel stipend for stays at Canary hotels.

• Coordination of end-to-end rollout and go-live for Voice AI, ensuring alignment across Product, Engineering, Customer Success, and Go-To-Market teams.
• Driving adoption of new capabilities, ensuring they deliver the intended efficiency, revenue, and guest-experience gains.
• Running experiments to validate what works before scaling, and owning the measurement framework for Voice, defining the KPIs that matter.
• 3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS
• Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products
• Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM
• Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment
• Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools
• Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done