Staff Product Manager (AI Voice)

Join Canary, a leading company in the hospitality industry, as a Staff Product Manager for our AI Voice product. In this role, you will be responsible for shaping the strategy and roadmap for our conversational AI system, ensuring high accuracy and performance. You will work closely with engineering, AI/ML, and infrastructure teams, and stay connected to enterprise hotel clients to drive product improvements. This position offers a range of benefits, including health insurance, flexible working hours, and a travel stipend.

• Contribuer à la stratégie et à la feuille de route du produit AI Voice, en définissant la vision de la manière dont l'IA conversationnelle de Canary gère les interactions avec les clients.
• Identifier proactivement les lacunes dans l'exactitude de l'IA, les taux de résolution et les performances du système, et transformer ces constatations en un plan priorisé.
• Rester en contact direct avec les clients hôteliers et les parties prenantes internes pour traduire les points de douleur opérationnels en améliorations du produit.
• If you're technically deep, business-minded, and take real ownership through delivery, let's talk
• Experience staying close to enterprise customers and clear examples of how that changed what you built
• 7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment
• A track record of driving alignment across engineering, data science, and commercial teams without direct authority
• Real technical depth in conversational AI — LLMs, NLP, dialog management, and the infrastructure underneath — enough to lead conversations with engineers and make smart build vs. buy calls
• The ability to connect AI performance to business outcomes