Customer Account Executive (EMEA)

Join Ironclad, a leading digital contracting platform, as a Customer Account Executive for the EMEA region. In this role, you will manage renewals, drive expansion and retention, execute a strategic sales process, collaborate cross-functionally, maintain accurate forecasting, and continuously sharpen your sales skills. You will enjoy benefits such as dental and vision insurance, 401K, wellness reimbursement, flexible vacation policy, generous parental leave, work from home opportunities, and health insurance.

• Manage renewals quarterly, meet and exceed upsell and cross-sell revenue goals, mitigate churn risks.
• Drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities.
• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation.
• Tech experience with SFDC, Gong, Outreach, Google suite, slack, Ironclad, and forecasting tools like Aviso highly desired
• Strong understanding of account prioritisation, cross sell and upsell potential, risk mitigation and churn prevention tactics will be essential to the success of the role
• At least 2-5 years of account management experience, ideally in B2B SaaS
• Experience selling complex technology within a competitive landscape highly desired
• Self-sufficient with a strong internal sense of urgency, hard-working, and humble
• Works well with other teams and wants to own projects outside of just closing deals
• Excellent communication skills, and persistent follow through on commitments to our customers
• Experience with sales methodologies such as value selling, challenger selling, MEDDPICC, command of the message are highly desired
• You've sourced upsell and cross sell opportunities of 20-100K and managed renewal of 45-250K
• Curiosity and genuine interest about our product, mission, and industry
• Comfortable with commercial negotiation and willingness to iterate selling style as needed