Customer Account Executive

Join Ironclad, a category-defining company backed by top investors in Silicon Valley. As a Customer Account Executive, you will manage a book of business, drive expansion and retention, and execute a strategic sales process across the full customer lifecycle. You will collaborate cross-functionally with various teams to ensure customer satisfaction and long-term partnership success. Additionally, you will maintain accurate forecasting and pipeline hygiene in sales tools and continuously sharpen your sales skills and product knowledge.

• Gérer un portefeuille de clients pour stimuler l'expansion et la rétention en identifiant proactivement les besoins des clients.
• Exécuter un processus de vente stratégique et cohérent tout au long du cycle de vie du client, y compris la découverte, l'articulation de la valeur, la négociation et la conclusion.
• Collaborer de manière transversale avec les équipes de réussite client, d'implémentation, de support et de produit pour assurer une exécution sans faille.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business
• Works well with other teams and wants to own projects outside of just closing deals
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own
• Self-sufficient with a strong internal sense of urgency
• Comfortable with commercial negotiation and willingness to iterate selling style as needed
• Excellent communication skills, and persistent follow through on commitments to our customers
• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS